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 Homepage of Expedia.com |
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| URL | http://www.expedia.com |
|---|---|
| Commercial? | Yes |
| Type of site | booking service |
| Registration | No |
| Owner | Expedia, Inc. |
| Created by | Rich Barton and Lloyd Frink |
Expedia is an Internet-based travel agency and a part of Expedia, Inc. which is based out of the United States of America with localized sites for 15 countries. It books airline tickets, hotel reservations, car rentals, cruises, vacation packages, and various attractions and services via the World Wide Web and telephone travel agents. The site uses multiple global distribution systems like Amadeus or the Sabre reservation systems for flights and for hotels, Worldspan, and Pegasus along with their own hotel reservation system for their contracted bulk rate reservations which is shared with other Expedia, Inc. sites.[1] In 2006, Expedia.com was awarded a Webby Award in the area of "Best In Travel Websites" [2] and a Stevie Award from the American Business Association for "Most Innovative Company" [3]
Expedia was started by Microsoft, which they then spun as a multi-billion dollar company because it was no longer about software intensive technology and they were concerned that they would not do their best at this.[4]
[edit] Customer Service
The customer service on Expedia's main and affiliated sites were referred to by several customers as problematic[5][6]; the important claim "Activities and services cannot be refunded or changed once purchased" is given only on their secured customer inquiry page [7].
[edit] References
- ^ Expedia GDS hotel description
- ^ 10th Annual Webby Awards Nominees & Winners webbyawards.com,
- ^ The American Business Awards stevieawards.com,
- ^ Bill Gates on the CNBC TV Show The Big Idea
- ^ Victims of Expedia
- ^ MyExpediaExperience.com
- ^ https://www.expedia.ca/pub/agent.dll?qscr=fbak
[edit] External links
- Expedia.com, (English) (United States)
- Expedia.co.uk, (English) (United Kingdom)
- Expedia.ca, (English),(French) (Canada)
- Expedia.com.au, (English) (Australia)
- Expedia.co.nz, (English) (New Zealand).
- Expedia.ie, (English) (Ireland) (N.B. Expedia does not allow Irish customers to book flights. It allows car hire and hotel booking only.)
- Expedia.co.in, (English) (India)
- Expedia.fr, (French) (France)
- Expedia.de, (German) (Germany)
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